A client of mine brought his Samsung GT-19000 to me for a simple solution. He was always having a problem with his phone freezing and not playing any media content.His mobile device freezes at interval and above all, there has been a kind of noticable deterioration to the clients mobile device. In my quest to solve the problem, i had the intention of updating his Antivirus definition to the latest version so it can combat latest threat when needs arises. I took some steps and failed to some extent. Combating a strong virus is not just something you can do with a free Antivirus software. In my course of producing result, i had to check out for some stuffs like:

Check If Antivirus Is Up To Date And Scan

A hands-on research on his mobile software collection denotes that most of his softwares had been ageing and nothing has been done to update it to latest version. That was not the fact here. I had to check his Antivirus definition if he was actually running the latest version so i can think of the next possible step to take. His Antivirus software was the latest and had scanned the phone without detecting any threat but within me i knew that there was a much tougher virus programme in his phone which needed more than a free software to combat the illegal programmes on the phone since this threat made the phone unable to view images, play videos and music. Since there was no way to solve the problem, i had to opt in for plan B.



Samsung GT-19000
 PLAN B
Physically Inspect "My Files" Programme For Suspicious Threat

I carefully inspected all the programmes in the "My Files" folder to see if there were any suspicious threat caused by downloading corrupt videos,music or files.Though i saw some suspicious virus programme; but my certainty had not measured up to the level of removing an unconfirmed customer programme on the phone. Since i was still having my doubt i had to think of another alternative.

THE ALTERNATIVE

Hard Reset Samsung GT- 19000

Since i was not sure about suspicion yet, i had to hard reset the Samsung GT-19000 to factory default. To reset the mobile device, i went through my settings, selected privacy and later opted in for the option "Factory Date Reset." This particular option reverted factory settings on the phone.



Did It Solve The Problem?

This aided me made a step forward to an extent but was not the perfect solution to the menace. It was after this i confirmed to myself that the phone OS has either been corrupt or videos,files,music or any other media in the phone is corrupt.

What I Did

I carved out a space on my laptop and backed up all the files,videos, and musics on the phone and wiped off all data from the USB storage. This totally deleted all the content of the phone before i continued and this was what really solve the problem.

Second method.
 If your google account or password is not blocked you can use the following method to reset your phone.Just type *2767*3855#.
   Warning!!! All your data will be erased,including contacts,messages,etc.
- See more at: http://factory-reset.blogspot.com/2013/07/samsung-galaxy-s-i9000-hard-reset.html#sthash.tDq9jNV3.dpuf

OTHER WAY
 If your google account or password is not blocked you can use the following method to reset your phone.Just type *2767*3855#.
 Warning!!! All your data will be erased,including contacts,messages,etc.

Second method.
 If your google account or password is not blocked you can use the following method to reset your phone.Just type *2767*3855#.
   Warning!!! All your data will be erased,including contacts,messages,etc.
- See more at: http://factory-reset.blogspot.com/2013/07/samsung-galaxy-s-i9000-hard-reset.html#sthash.tDq9jNV3.dpuf
Second method.
 If your google account or password is not blocked you can use the following method to reset your phone.Just type *2767*3855#.
   Warning!!! All your data will be erased,including contacts,messages,etc.
- See more at: http://factory-reset.blogspot.com/2013/07/samsung-galaxy-s-i9000-hard-reset.html#sthash.tDq9jNV3.dpuf

I just though i should share with you this long and boring story of mine. It may be of help to you incase you encounter similar problem. You are thinking about something right? then let me know via the comment box below. Thanks

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1 comments:

  1. This a very informative post.i like this post.you show how to easily android mobilehardreset solution.thanks

    ReplyDelete